Block Time Agreement

Educate yourself and your employees to start the watch every time they interact with a customer. Lawyers and accountants do this, and that is what you should do if you use bulk time agreements. For many IT solution providers who currently sell their time on a break/fix basis – ad hoc work with customers – and then become a managerial service provider (MSP) that sells contract contracts, “anything you can eat” can feel like a big step. I`ve seen a lot of IT solution providers who have really well implemented bulk time agreements. Here`s how I saw that they were effective. 5. Adjust all additional settings as needed, such as the types of work covered, etc. Detailed explanations of contract types and configuration can be accessed in the official connectWise documentation to docs.connectwise.com/ConnectWise_Documentation/090/020/020/010. Some IT companies sell block hours each year – perhaps 20 hours of assistance per year before the agreement is renewed – while others sell block times that never ends and can be used if necessary. Customers who may have been hesitant to perform these maintenance or upgrade operations because they are afraid of costs often seem to make this work much more convenient if they have already paid for it through a bulk time agreement. 1. Open the agreement, then go to the Supplements tab. Add a supplement to your blockzeit product, select the amount of hours added and the verified price information is correct.

You will explain how to prepare the type of contract, put in place the initial agreement and renew the agreement if necessary. I strongly recommend that you also create a workflow rule to identify agreements with low balances and inform you via email, activity or service ticket in order to have a conversation with your client about adding extra time. This is in line with a continued profitability by eliminating contract overruns and subsequent billing disputes. This also has the added benefit of improving customer satisfaction by having time to discuss in advance the need for an extension with your client and avoid that call to let the customer know that you can`t help them because they no longer have time on the agreement. If you receive help setting up this workflow rule or any other part of this process, you send a E-Mail-help@mspautomated.com. 2. Add a new agreement and choose our single suspension agreement as the type of contract. Give the agreement an easily identifiable name.

Select a start date and set the end date to No End Date. 3. If you wish, check the option in advance. In this way, income can be kept in a latent turnover account. If the time is used by the customer and the service is billed, the revenue is moved from that deferred account to the actual cash account, as dictated by your GL assignments. If a customer has gotten used to paying only for the time you spend, instead of the value you provide, it can be a big leap to ask them to pay for a package. With block time agreements, you can eliminate the administrative fees associated with several small invoices to a customer, you can get paid in advance for the job – eliminate late payments, and you can start recording billing for all the small customer requirements that you wouldn`t normally charge.